FAQs

Escape Room Madness: Frequently Asked Questions (FAQs)

WHERE IS ESCAPE ROOM MADNESS LOCATED?

WHAT IS AN ESCAPE ROOM?

An escape room is an immersive, interactive experience where participants are locked in a themed room and must solve a series of puzzles, riddles, and challenges within a set time limit to “escape” the room. These rooms are designed to challenge your problem-solving skills, creativity, and teamwork abilities as you work together with your group to unravel the mysteries and find a way out. Escape rooms come in various themes, ranging from historical mysteries to futuristic adventures, catering to a wide range of interests and preferences. It’s a thrilling form of entertainment that offers an exciting and memorable experience for friends, families, and colleagues alike.

ARE THE ESCAPE ROOMS AT ESCAPE ROOM MADNESS LOCATED IN NYC VERY SCARY?

Escape Room Madness in NYC offers a variety of rooms with different themes and difficulty levels, catering to a wide range of preferences and comfort levels. While some rooms may have elements of suspense or tension to enhance the immersive experience, they are designed to be enjoyable for participants of all ages and scare tolerance levels. If you’re concerned about the level of scariness, I recommend reaching out directly to Escape Room Madness for more information about the specific themes and atmosphere of their rooms. They’ll be able to provide you with details to ensure you have a fun and thrilling experience tailored to your preferences.

WHAT HAPPENS IF YOU DON’T FINISH AN ESCAPE ROOM MADNESS ESCAPE ROOM?

If you don’t finish an Escape Room Madness escape room within the allotted time, the game simply ends. You won’t be “trapped” in the room indefinitely. Typically, a staff member will come to the room to let you know that your time is up and assist you in exiting the room. While it’s always exciting to successfully escape within the time limit, not finishing doesn’t detract from the fun and enjoyment of the experience. It’s all about the thrill of the challenge and the camaraderie of working together with your team to solve puzzles and unravel mysteries. Plus, you can always return for another attempt to conquer the room!

WHAT IS THE PURPOSE OF AN ESCAPE ROOM?

The purpose of an escape room is to provide an immersive and interactive experience that challenges participants to work together, think critically, and solve puzzles in order to “escape” from a themed room within a set time limit. Escape rooms offer a unique form of entertainment that encourages teamwork, communication, creativity, and problem-solving skills. They provide an opportunity for players to step into different worlds, embark on adventures, and test their abilities in a fun and engaging way. Ultimately, the purpose is to create memorable experiences filled with excitement, discovery, and camaraderie for friends, families, and colleagues alike.

ARE YOU ACTUALLY LOCKED IN AN ESCAPE ROOM AT ESCAPE ROOM MADNESS IN NYC?

No, at Escape Room Madness in NYC, you are not physically locked in the escape room. While the premise of the game may involve being “trapped” in a themed room, there are safety measures in place to ensure that participants can exit the room at any time if needed. The doors are typically not locked with mechanisms that prevent you from leaving, and staff members are always available to assist if there are any concerns or emergencies. The focus of the experience is on solving puzzles and challenges within a set time limit to achieve the goal of “escaping” the room, rather than on actual confinement.

WHAT MAKES AN ESCAPE ROOM SCARY?

Several factors contribute to making an escape room scary:

Atmosphere: The design and decor of the room can create a spooky or eerie atmosphere, with dim lighting, mysterious sounds, and unsettling props.
Theme: Horror-themed escape rooms often feature frightening scenarios, such as haunted houses, abandoned asylums, or zombie outbreaks, which can evoke feelings of fear and tension.
Narrative: A compelling backstory or narrative that immerses players in a suspenseful or chilling storyline can enhance the fear factor.
Puzzles: Some puzzles may be designed to increase tension or anxiety, such as time-sensitive tasks or tasks that require players to confront their fears.
Jump scares: Unexpected scares or surprises, such as sudden noises, moving objects, or hidden actors, can startle players and heighten their sense of fear.
Overall, a combination of these elements, along with the players’ own imagination and susceptibility to fear, can make an escape room experience scary and thrilling.

HOW MANY PEOPLE CAN YOU HOST IN THE SAME TIME?

Escape Room Madness is the largest single location escape room in NYC. We offer 6 different escape rooms in NYC. Three escape rooms located on the 5th floor at suite 500 and three escape rooms located on the 6th floor at suite 606. All 6 rooms combined, we can host up to 60 people at once.

HOW CAN I GET TO ESCAPE ROOM MADNESS?

By car, we are located on West 32nd street between Broadway and 5th Avenue. By train, you can take the following subway lines to 34th street-Herald Square station: B, D, M, F, N, Q, R, W, 1, 2, 3 and walk over to 38 W 32nd street. If you are coming from New Jersey by train, you can take the PATH train to 34th street-Herald Square station or you can take the New Jersey Transit train to Penn Station and walk over to 38 W 32nd street.

HOW LONG DOES AN ESCAPE ROOM LAST?

You have an hour to complete the mission and escape the room. But be prepared to spend an additional 15 minutes after the game for debriefing and pictures.

HOW MUCH DOES AN ESCAPE ROOM COST?

ALL ROOMS ARE PRIVATE EXPERIENCES FOR THE SAFETY OF OUR CUSTOMERS. Pricing is based on the total number of people in your group.

HOW DO I MAKE A BOOKING OR RESERVATION TO PLAY AN ESCAPE ROOM?

You can make the booking through our website to guarantee your spots. If you choose to walk in and book in person, we will try to accommodate you based upon availability. We recommend booking ahead of time, especially when planning to come during the weekend.

WHO CAN PLAY AN ESCAPE ROOM?

The escape rooms are designed for adults and teenagers alike. Parents should use their discretion when bringing younger children to play. Minimum age for the rooms is listed below each room accordingly. Anyone younger than 18, must be accompanied by an adult.

WHAT IS AN ESCAPE ROOM AND HOW DOES IT WORK?

An Escape Room is a real-life escape game in which you and your team have an hour to solve puzzles, find clues and unravel mysteries to escape the room. Each room has a maximum capacity listed below it. Everyone has to work together as a team to escape.

WILL THERE BE OTHER PEOPLE IN THE ESCAPE ROOM WITH US?

ALL ROOMS ARE PRIVATE EXPERIENCES FOR THE SAFETY OF OUR CUSTOMERS. The only people in the room with you are the people you bring with you. No other groups can join your group in the same room.

WHAT TIME SHOULD I ARRIVE FOR MY GAME?

Please arrive at least 15 minutes prior to your scheduled game time. We highly encourage everyone to come on time for the best escape room experience.

WHAT IF I AM LATE? WILL I BE PERMITTED TO GO INSIDE?

Due to the tight schedule of the games and their frequency, arriving late may disrupt the game in session and the following games. Our staff will use their discretion in handling late arrivals.

ARE CELLPHONES, BAGS, FOOD, BEVERAGES OR CAMERAS ALLOWED INSIDE THE ROOM?

Due to the setup of the escape rooms, we cannot allow any food or drinks in the escape room. We also cannot allow anyone who is intoxicated to play the game. You may bring your cellphone but we ask you to please refrain from taking pictures or videos to ensure the privacy of the escape room.

WHAT IF I WANT TO CANCEL OR RESCHEDULE?

All sales are final. If you need to reschedule your game, you must contact us at least 48 hours in advance, or else a 50% service fee will be applied to a one time reschedule for your game (where there is availability). As this game is a live event (such as a concert or a show), we strive to provide fairness in the booking system. No refunds or rescheduling for no show or late arrivals. Please arrive 15 minutes prior to your scheduled session.

AM I GOING TO BE LOCKED IN A ROOM?

Yes! It wouldn’t be much fun if you weren’t! Don’t worry though, every game is monitored by audio and video surveillance. In case you need to leave the room during the game, there is a green exit button clearly marked by the door that unlocks the room in case of an emergency situation. Should you choose to leave during the 60-minute time limit, your game is over, however, the remainder of your group may continue until the time runs out or succeed in escaping the room.

WHAT HAPPENS IF MY TEAM AND I FIND IT IMPOSSIBLE TO ADVANCE THROUGH THE GAME?

Our clue masters will be monitoring your game during the full session using surveillance equipment in the room and are ready to assist you with hints and clues should you find yourselves stuck.

WHAT DO I NEED TO BRING WITH ME?

Photo ID and the credit card that was used to make the booking/reservation.

THE ROOM SAYS UP TO 12 PEOPLE, DO I NEED 12 PEOPLE TO DO THE ROOM?

No, there is no minimum number of players required to do any of our escape rooms.

I AM TRYING TO MAKE A RESERVATION FOR A GROUP, DO I NEED TO PAY FOR EVERYONE USING MY CREDIT CARD?

No, each person can book/reserve their own spots using their own credit cards. We advise you to coordinate among your group members the reservation details including the room of your choice, time and date to ensure that your entire group is booking the correct room.

CAN I PAY WITH CASH WHEN I ARRIVE?

Unfortunately, we do not accept cash, so we will not have any change for you. You can pay online or pay in person with a credit/debit card.

WHAT ABOUT CUSTOMER SAFETY?

Recently, there has been a lot of confusion about the safety of Escape Rooms, so we invite you to take a look here on customer safety.

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